FAQ

1. Why am I offered a cropping option?

     The majority of the images in this collection are in a 2:3 aspect ratio. This simply refers to the ratio of the height to the width of the photo. 4"x6", 8"x12", 12"x18", and 16"x24" prints all match this ratio. Other sizes, such as 8"x10", don't match this ratio resulting in some of the image being cropped. You have the option of choosing what part of the photo is cropped. At check-out, a red box will appear on the thumbnail of the image showing an automatic crop. If you would prefer a different crop, you may choose the manual option to adjust the placement of the red box. Alternately, you can choose "None" which, rather than crop out part of the image, adds a white border to the print - the image will have the 2:3 aspect ratio, but will not fill up the entire paper.

2. What is the difference between matte, glossy, and luster surfaces?

     Matte has a flat, slightly dull finish which helps prevent glare. Glossy has a flat, shiny surface that somewhat enhances color and contrast. Luster has a slightly textured surface that is half-way between glossy and matte. The surface you choose is a matter of personal preference.

3. How will I receive the prints?

     Your prints will be sent to you directly from the lab that produces the prints, often within two weeks of purchase.

4. How should I display the prints?

     To best protect the print, have it framed with an archival/acid-free mat. The mat will prevent the print from touching the glass of the frame. Acid-free materials won't cause any yellowing or damage to the print. Display the framed print out of direct sunlight.